Customer Support Agent (Banking Industry)

RM 3,000 - RM 4,000 / month

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Exciting Opportunity: Customer Service Executive in International Banking Industry!

What We Offer:

Basic Salary: RM 3,000- RM 3,800 per month

Fix contact centre allowance: RM200/month

Language allowance for Mandarin speaker: RM300/month

Language allowance for Mandarin & Cantonese: RM500/month

Late night shift allowance: RM300 to RM450/month

Location: TRX Exchange, Kuala Lumpur

Job Description:

Deliver outstanding customer service over the phone promptly, while also fostering positive relationships with clients;
Sustaining friendly interactions during inbound calls, emails, and live chats within a dynamic contact center environment;
Assist in educating our customers about products and alternative digital banking platforms;
Broadening the customer base through the promotion of upselling and cross-selling banking products and services.

Working Hours:

Shifts: Monday to Sunday (rotational shifts, supporting Malaysia, Singapore, Australia & Bermuda markets)

Schedule: 5 working days with 2 days off (based on shifts)

Daily Hours: 9 hours per day

Requirements:

SPM, Diploma /Bachelor's Degree in equivalent course;
Minimum 6 months of Customer Service experience is a must, however fresh graduates with strong command in English are encouraged to apply;
Strong command of English in both verbal and written communication (COMPULSORY);
Able to commit working on rotational shift to support international market;
Candidates who are able to converse fluently in Mandarin/Cantonese are encouraged to apply.
Strong phone contact handling skills and active listening.