Customer Relations Intern

Respond promptly and courteously to customer queries and requests via: 1. Walk-in 2. Hotline / Inbound calls 3. Emails 4. Digital communication channels Efficiently handle both inbound and outstation service requests from various sources, including customers, dealers, and sales personnel. Update and maintain a reliable service database/system to keep track of customer information, service history, and other relevant details. Capture and settle every complaint (internal & external) received in the database/system for comprehensive record-keeping. Conduct on-time follow-ups to ensure timely updates on service status (work in progress, ready for collection, agree for disposal) and coordinate spare parts replacement when necessary. Conduct and administer CSI surveys for all customers to gather valuable insights and identify areas for improvement. Generate service invoices or any operation documentation for compliance purposes. Efficiently attend and capture sales orders for spare parts and products. Responsible for efficiently filing and organizing invoices by company procedures and standards. Offer product information, pricing details, and assistance with online purchases to potential and existing customers. Respond to social media messages, customers' feedback, and engage in online community management. Undertake any additional tasks or responsibilities as required to ensure efficient service delivery. Working in a rotating shift job, which may involve varying work hours, including weekends and holidays, to ensure continuous coverage and support for our customers.