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Customer Service Executive Inbound

RM 3,000 - RM 3,700 / Per Mon


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The essential duties and responsibilities for the incumbent are as per below

• Deliver world class customer service via telephone

• Provide a polite, professional, and accurate response to queries by customers

• Encourage customer to enroll for recurring payment ensure premiums continue to be paid in future

• Manage customer's expectations and follows up diligently to ensure PH makes premium payment by given timeline and enroll for the recurring payment

• Keep up-to-date on new or enhanced products / services in order to maintain a high level of quality service to customers

• Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate

• Undertake any other works and duties allocated by management as and when required

• At least Diploma or Degree in any field from a recognized college or university

• Preferably 1 year of working experience in a call center (customer service/ inbound) role in the servicing/insurance industry.

• Good command of spoken and written English. Ability to speak and write Mandarin is an added advantage.

• Good voice, clear pronunciation, good diction and able to vary intonation with empathy and good listening skills.

• Enthusiastic, self-motivated and able to succeed in a fast pace customer focus environment.

• Pleasant, patience and self-discipline.

  • 5 working days
  • 2 days off
  • ML /AL
  • EPF/SOCSO/EIS
  • OT
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