Customer Service Executive Inbound
The essential duties and responsibilities for the incumbent are as per below
• Deliver world class customer service via telephone
• Provide a polite, professional, and accurate response to queries by customers
• Encourage customer to enroll for recurring payment ensure premiums continue to be paid in future
• Manage customer's expectations and follows up diligently to ensure PH makes premium payment by given timeline and enroll for the recurring payment
• Keep up-to-date on new or enhanced products / services in order to maintain a high level of quality service to customers
• Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate
• Undertake any other works and duties allocated by management as and when required
• At least Diploma or Degree in any field from a recognized college or university
• Preferably 1 year of working experience in a call center (customer service/ inbound) role in the servicing/insurance industry.
• Good command of spoken and written English. Ability to speak and write Mandarin is an added advantage.
• Good voice, clear pronunciation, good diction and able to vary intonation with empathy and good listening skills.
• Enthusiastic, self-motivated and able to succeed in a fast pace customer focus environment.
• Pleasant, patience and self-discipline.
- 5 working days
- 2 days off
- ML /AL
- EPF/SOCSO/EIS
- OT