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Customer Service Representative (mandarin)

RM 3,500 - RM 3,999 / Per Mon

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• 负责服务器的订单交付及相关售后维护;熟悉Windows,linux相关操作系统,能及时处理各种硬件软件故障和网络故障; Responsible for server order delivery and related after-sales maintenance; familiar with Windows and Linux related operating systems, and able to handle various hardware, software and network failures in a timely manner; • 负责收集、反馈、处理跟踪客户的技术问题,做好售前和售后技术支持 Responsible for collecting, giving feedback, handling and tracking customers' technical issues, and providing pre-sales and after-sales technical support • 严格按照规范做工作交接,保证信息同步准确 Handover work in strict accordance with specifications to ensure accurate information synchronization • 严格按照公司客服服务标准和流程进行值守和操作 Strictly follow the company's customer service standards and procedures to perform duties and operations. • 定期学习和掌握公司新产品和新技术 Regularly learn and master the company's new products and new technologies