Helpdesk Officer
RM 2,000 - RM 2,499 / Per Mon
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Answer incoming calls/emails/live chats from customer. Identify inquiries/issues/complaints raise by customer. Log all incoming transaction in ticketing system for documentation/escalation/report Escalate the requests/issues/complaints to appropriate division/department Provide feedback to customer once solution/outcome receives Comply with the KPI set by Quality Assurances team Adhere to Quality Assurance guidelines Attend any other tasks assign by Team Leader/Helpdesk Manager Job Requirement Minimum SPM/STPM Holder Strong communication skills for both Bahasa Malaysia & English Able to work in rotational shift (Night shift) and public holiday. Have basic computer knowledge Possess own transport as public transport is not available during the night. **Night shift is an exception for all women staff**
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