Junior IT Support
Salary undisclosed
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Daily Task • Timely response to customers’ enquiries. Log cases, provide information and troubleshoot to solve customer problems • Keep customer informed, set and follow through commitments • Keep precise case documentation and case ownership • Timely elevate and/or escalate to next level support when the case is too complex • Testing & Deployment of new releases on the client side. • Suggest product improvements that can minimize cost of support. SMS • Monitor the SMS server and ensure the smooth running of the programme • Troubleshoot and resolve SMS related issued when contacted by clients • Maintaining software applications, operating systems and regular maintenance Team Work • Attend and contribute to team meetings in a positive manner • Share information with team members • Be comfortable in working with all stakeholders • Collaborate with other team members to apply new ideas, practices and tools to improve the team’s effectiveness • Perform other duties as required, including covering absences/leave where required Job Requirements • College or University degree in Computer Science or a related discipline • Strong desire to learn • Exposure to Microsoft.NET development using C# • Knowledge of client/server application development, DB, MS Office products etc • A technical, logical thought process • Attention to detail is essential • Problem-solving skills • An ability to stick to strict deadlines • An ability to prioritize and delegate
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