Restaurant Manager

JOB SUMMARY • Restaurant manager with over 5 years of experience leading and managing service and operational teams, providing quality service, and optimizing business processes. • Specializing in staff management, controls, and improving restaurant profitability. • Having outstanding skills in menu design, financial management, food safety, and supply chain optimization. • Succeed in increasing sales, reducing operational costs, and increasing customer satisfaction. JOB RESPONSIBILITIES: • Monitoring the daily performance of employees during busy times. • Implementation of time management techniques and team organization to increase productivity. • Coordination with the kitchen department to ensure fast and quality preparation of orders. • Dealing with customer complaints and providing immediate solutions to satisfy them. • Fully responsible for managing daily restaurant operations, including food preparation, inventory control, and budgeting. • Develop and implement marketing strategies, to increase loyal customers. • Train and develop staff in customer service and adherence to food safety standards. • Plan and coordinate special events and corporate functions. • Establish and implement quality control systems, to raise customer satisfaction levels. • Oversee daily restaurant operations by delivering high-quality customer service and enhancing the customer experience. • Improve service processes by implementing new ordering systems, reducing customer waiting time. • Ensure compliance with food safety standards, conducting regular inspections. • Hiring, training and managing restaurant stafff, including chefs, waiters/waitresses, and support personnel, driving performance and adherence to service standards • Strategically manage inventory, and reduce food waste while optimizing cost controls • Enhance customer satisfaction by implementing new service protocols and reducing waiting time • Increase monthly revenue through targeted promotions, menu innovation, and effective cost management • Keeping diners satisfied and happy with excellent customer service • Ensure all supply deliveries arrive on time • Monitoring business performance and reporting this to the restaurant owner. REQUIREMENTS: • Certificate or Diploma in Food & Beverage management, Hospitality management, or any other related field. • Restaurant manager with over 5 years of experience leading and managing service and operational teams, providing quality service, and optimizing business processes. • Able to converse well in English and other languages to attract foreign diners and locals • Able to work long hours • Proven customer service experience as a manager • Extensive food and beverage (F&B) knowledge, with the ability to remember and recall ingredients and dishes to inform customers and wait staff • Familiarity with restaurant management software • Strong leadership, motivational, and people skills • Acute financial management skills