Helpdesk /Service desk Support
RM 5,000 - RM 5,999 / Per Mon
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• Respond to requests for technical assistance in person via phone, electronically • Research questions using available information resources • Follow standard Helpdesk procedures • Advise user on appropriate action • Log all helpdesk interactions • Prepare activity reports Key Responsibilities • Administer helpdesk software • Respond and resolve IT Helpdesk cases within SLA commitment • Redirect problems to appropriate resource • Identify and escalate situations requiring urgent attention • Track and route problems and requests and document resolutions • Stay current with system information, changes and update • Any other duties as and when deemed necessary • Responsible for system audit and assess their outcomes by contacting system audits report review of technologies implemented Key Requirements • Diploma/Bachelor in any IT field with relevant working experience • Candidate with at least 2-3 years of working experience in helpdesk/service desk - software & application support as well as troubleshooting
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