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E-Commerce Customer Support

RM 2,500 - RM 2,999 / Per Mon

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ABOUT ARCHE DIGITAL We stand as Malaysia's premier E-Commerce Enabler, offering comprehensive services covering the entire spectrum of E-Commerce supply chain activities, from expert brand store management to seamless order fulfillment. Proudly affiliated with AnyMind Group Inc., a pioneering tech conglomerate based in Japan, we blend innovation and efficiency to drive unparalleled success for our clients in the dynamic digital marketplace. ABOUT THIS ROLE In light of our business expansion, we are seeking a Customer Support Representative to join our company. As a Customer Support Representative, you will provide online support to our customers on major e-marketplaces such as Lazada and Shopee. The ideal candidate should possess excellent communication skills, strong problem-solving abilities, and a customer-first attitude. Great career advancement and remuneration package. JOB DESCRIPTION -Respond promptly and professionally to customer inquiries through email, chat, phone, and social media channels -Resolve customer complaints and issues in a timely and effective manner -Escalate complex issues to the appropriate team or supervisor when necessary -Keep detailed records of customer interactions and transactions -Provide customers with product information, recommendations, and other relevant information -Help customers to resolve any issues related to their orders -Collaborate with cross-functional teams to ensure a seamless customer experience -Continuously seek ways to improve the customer support process and experience -Respond promptly and professionally to customer inquiries through email, chat, phone, and social media channels -Resolve customer complaints and issues in a timely and effective manner -Escalate complex issues to the appropriate team or supervisor when necessary -Keep detailed records of customer interactions and transactions -Provide customers with product information, recommendations, and other relevant information -Help customers to resolve any issues related to their orders -Collaborate with cross-functional teams to ensure a seamless customer experience -Continuously seek ways to improve the customer support process and experience
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