F&B Operations Director

We are seeking an experienced and dynamic Operations Director to oversee the daily operations of our F&B outlets in Petaling Jaya and Genting Highlands, with plans to expand into Johor Bahru and Singapore. The ideal candidate will have 10-15 years of experience managing a multi-outlet F&B chain, with a strong preference for those with expertise in Hong Kong Cha Chaan Teng cuisine. The Operations Director will be responsible for setting operational strategies, optimizing performance, ensuring consistent quality standards, and driving overall profitability as the business scales regionally. Key Responsibilities: • Operational Oversight: Lead and manage the operations of all existing outlets, ensuring efficiency, quality service, and customer satisfaction. • Expansion Management: Oversee the opening of new outlets in Johor Bahru and Singapore, ensuring smooth launches and maintaining the brand’s operational standards. • Team Leadership: Build, lead, and mentor a high-performing team, fostering a positive work environment and professional growth among staff. • Financial Performance: Manage budgets, control costs, and implement strategies to increase profitability while maintaining high standards of service and product quality. • Supply Chain & Vendor Management: Ensure efficient supply chain processes, negotiate with suppliers, and manage relationships to maintain quality and cost efficiency. • Compliance & Standards: Ensure all outlets meet local regulations, hygiene standards, and safety protocols. • Customer Experience: Continuously assess and improve the customer experience across all outlets, ensuring a consistent and high-quality dining experience. • Menu Development & Innovation: Collaborate with chefs and culinary teams to ensure menu offerings remain innovative and aligned with customer preferences, particularly focused on Hong Kong Cha Chaan Teng cuisine. • Reporting & Analysis: Provide regular operational reports to senior management, offering insights on performance, challenges, and opportunities. • Technology Implementation: Utilize technology to streamline operations, improve customer engagement, and enhance overall efficiency. Skills and Requirements: • Experience: • Minimum 10-15 years of experience managing a chain of F&B outlets, ideally with a focus on multi-location operations. • Proven experience in Hong Kong Cha Chaan Teng cuisine or a deep understanding of its operations and customer expectations. • Experience in launching and managing outlets in different geographical locations, especially in high-traffic areas like Genting Highlands or PJ. • Leadership & Management: • Strong leadership skills with the ability to inspire and manage diverse teams across multiple locations. • Demonstrated success in driving operational excellence and scaling a business. • Financial Acumen: • Strong understanding of financial statements, budgeting, and P&L management. • Ability to implement cost control measures while driving profitability. • Project Management: • Experience with the opening and launch of new outlets, overseeing all operational aspects from pre-opening to ongoing management. • Customer-Centric Focus: • Deep understanding of customer service principles and a proven track record in delivering exceptional customer experiences. • Supply Chain & Inventory Management: • Experience in managing supply chains, working with vendors, and controlling inventory in a cost-effective manner. • Problem-Solving & Decision-Making: • Strong analytical and decision-making skills to address challenges and opportunities swiftly. • Technologically Savvy: • Familiarity with F&B industry technology, including POS systems, CRM tools, and digital ordering platforms. • Communication & Negotiation: • Excellent communication skills to liaise with stakeholders, partners, suppliers, and teams effectively. • Strong negotiation skills to secure favorable terms with vendors and suppliers. • Regulatory Knowledge: • Comprehensive knowledge of local regulatory requirements related to F&B operations, health, and safety standards in Malaysia and Singapore. Educational Qualifications: • A bachelor’s degree in Hospitality, Business Management, or a related field is preferred, but equivalent experience will be considered. Preferred Traits: • Cultural Insight: Experience working in Hong Kong Cha Chaan Teng operations or a keen interest in adapting its culture and food style to the local market. • Adaptability: Comfortable working in a fast-paced environment and handling challenges that come with regional expansions. • Passion for F&B: A genuine interest in the food and beverage industry and a passion for maintaining the highest standards of service. This role offers the opportunity to lead a growing F&B chain, contributing to its expansion into new regions while maintaining high operational and service standards across locations.