Director- Real Estate Services

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director- Real Estate Services

Overview:
• The Real Estate Services team provides following four services internally to Mastercard’s core business - real estate transactions (acquisition - leasing & disposition), facilities management, capital project management (incl. refurbishment) & lease administration.
• The Real Estate Services team devises fit-for-purpose functional strategies, develop robust implementation plans, leverages emerging trends, and identifies opportunity areas that deliver a competitive advantage for Mastercard’s business. This is accomplished through global alignment, proactively planning / executing, measuring & optimizing all enterprise’s occupancy needs – financial & operational, to ensure quality of services and related continuous improvements are given highest priority.
• Mastercard’s RES function has commenced its global transformation journey & is poised to be recognized as strategic business partner for core businesses.
• This role will be responsible for managing Mastercard’s Pacific Region countries portfolio - to develop and implement strategies for space management, portfolio optimization, project execution, lease administration & drive continuous improvements.
• Do you have experience leading Real Estate Services in China, Singapore, Bangkok, Ho Chi Minh, Taiwan & Malaysia region? With expertise in Real Estate, Capacity planning, facilities, Project and Transaction management.
• Are you able to deliver capital fit out projects within a stipulated time?
• Do you have experience with problem solving such as analysing issues, identifying problems and developing recommended solutions?
• Are you an effective communicator who is comfortable communicating with internal stakeholders - executive management, sub-business units, teams & external – supplier partners & vendors on ground across geographies? Are you comfortable challenging the status quo and driving change?

Role:
• Develop real estate leasing / disposition strategy and implementation plan to manage business growth, improve workplace quality, drive cost savings, and optimize the real estate portfolio China, Singapore, Bangkok, Ho Chi Minh, Taiwan & Malaysia.
• Lead sub-regional Real Estate services efforts for meticulous planning as well as seamless management of workplace strategies through capital Projects management & refurbishment initiatives.
• Work with local country leadership / sub-business units to develop and implement workplace management policies, processes & best practices to standardize the services levels across locations as per global standards.
• Partner closely with Mergers & Acquisitions teams to support the real estate services part during the regional business integrations.
• Represent entire Global Supply Chain organization in country / sub-regional leadership meetings.
• Manage internal & external stakeholders across geographies to drive global real estate services strategies effectively.
• Self-driven approach for meticulous capacity & space planning to establish clear business needs and translate same into real estate demand & workplace design.
• Collaborate with RES global services provider to achieve the set objectives as well as to ensure their on-ground teams are mentored, coached & trained to perform optimally.
• Plans, organizes, directs, and/or coordinates major projects including capital construction and facilities management.
• Overseeing individual country / city’s capital program management strategies and implementation plan, consistent stakeholder engagement in sync with global & regional workplace strategies & capital planning that ultimately enhances Mastercard user experience, improves workplace quality, drives cost optimization, and provides best value for business.
• Driving consistency in workplace design & build management thru effective implementation of Mastercard’s global workplace design guidelines, financial reporting tools as well as environmental sustainability principles.
Engage with peer functions, business stakeholders & also provide strategic direction to outsourced supplier partner / Project & construction managers to de-risk office build program schedules.
• Partner closely with RES peer functions – Digital Experience team, IT / Networking, Corp. Security, Global Supply Chain, Comms. HR leadership & other business support functions to deliver an all-inclusive and integrated capital program strategy.
• Effective management of financial planning, compliance governance & risks management, align all parties with capital project scope, roles, timelines, budgets and escalation management across multiple projects / local work streams.

All About You:
• Thorough understanding of capacity planning, facilities, Project and Transaction Management principles / concepts.
• Professional accreditations from GBCI/Green Star/BREEM, IFMA / BIFM, CoreNet Global, RICS (e.g. LEED/Green Star/BREEM, FMP, CFM, MCR, and MRICS) in any / all discipline will be given preference.
• Proven understanding & managing experience of China, Singapore, Bangkok, Hong Kong, Ho Chi Minh, Taiwan & Malaysia region from real estate, project & workplace management perspective.
• Ability to meaningfully relate with executive leadership & present business case, financials, design concepts & other controversial subjects effectively / independently.
• Strong understanding of outsourcing in corporate real estate & supplier partner management concepts with special emphasis on adoption to global outsourcing models.
• Strong inter-personal skill – ability to connect as well as build rapport with internal / external stakeholders & see them thru conflicting thoughts / decision making process.
• Strategic thinker with strong analytical skills & ability to provide leadership.
• Ability to organize, manage, and work effectively to accomplish multiple task.
• Strong, clear verbal, written communication /presentation skills.
• Above average knowledge of Microsoft Office (Word, Excel, and PowerPoint) essential.
• Prepared to undertake travel across portfolio (40% travel required)
• Ability to work independently and with cross-functional/multi-cultural teams.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.