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Customer Success Intern

RM 0 - RM 1,200 / Per Mon

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• Learn how to engage with customers to ensure their setup and usage are optimized. • Gain exposure to identifying upsell and cross-sell opportunities alongside the Customer Success team. • Observe and assist in responding to customer requests and inquiries in a professional and timely manner. • Work with team members to understand the process of supporting customer renewals and expanding product usage. • Provide support in gathering insights and suggestions aimed at improving customer engagement with the platform. • Assist the Customer Success Executive and observe how to act as a secondary point of contact for customer support.