ADMIN OPERATION (CUM FORWARDING)

Customer Service Duties: Serve as the primary point of contact for customer inquiries regarding shipments and services. Provide accurate information about shipping options, pricing, and delivery times. Address customer complaints and concerns, ensuring a satisfactory resolution. Maintain customer records and update relevant information in the database. Follow up with customers to ensure their needs are met and to gather feedback. Forwarding Duties: Coordinate and manage the logistics of shipping and forwarding processes. Prepare and process shipping documents, including bills of lading, customs documentation, and invoices. Track and monitor shipments to ensure timely delivery. Communicate with freight carriers, customs brokers, and other service providers. Resolve any issues or delays related to shipments in a timely manner. Billing Duties: Prepare and issue invoices for services rendered, ensuring accuracy and timeliness. Manage billing inquiries and discrepancies, providing support to customers as needed. Process payments and maintain records of transactions. Collaborate with the finance team to reconcile accounts and address any billing issues.