Branch Manager - NapZone by Sovotel (KLIA2)

Job description Job Responsibilities - Oversee the hotel daily operation and managing staffs. - Resolve issues regarding daily operation, amenities, and policies. - Report directly to the Management Team, assist Management with overseeing hotel operations. - Ensure full compliance of hotel standard operating procedures and service standards. - Monitor and optimise hotel's operation costs, profitability and manage hotel's risks. - Develop and implement strategies to meet company's objectives such as guest satisfaction, cost management, etc. - Understanding of Profit & Loss statements and ability to execute impact strategies. - Provide regular feedback and submit required reports to the management. - Effective lead and evaluate team members. - Inspect guests' rooms and public areas for cleanliness. - Evaluate hotel performance, inspect room regularly and enforce strict operational standard. - Maximise the utilisation of the staffto achieve optimum standard of service and value for hotel guest and goal. - Train, cross train, and retain all team members for all shift-related duties and responsibilities. - Be accountable and take responsibility for all department heads and take ownership of all guests complains. Job Requirement - Candidate Post Graduate SPM, Diploma and any experience field hotel may applied. - Atleast 1-2 years working experience in hotel industry. - Willing to work in Selangor area. - Strong understanding of Hotel Management practices and extensive hands-on experience - Outstanding interpersonal communication and customer service skills. - Exceptional Leadership abilities with great attention to detail. - Strong analytical & decision making skills. Salary RM1800 + OT + Commission + Overriding ! Please whatsapp your resume to 012-5569832 Job Type: Full-time Working Location : Kuala Lumpur International Airport KLIA Terminal 2 (klia2)