RETAIL OPERATION MANAGER

• Oversee and coordinate day-to-day retail operations to ensure smooth and efficient functioning • Develop and implement operational policies and procedures to enhance productivity and customer service • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement • Collaborate with department heads to optimize inventory management, merchandising, and sales strategies • Manage and lead a diverse team of retail staff, providing guidance and support • Implement training programs to enhance staff skills and product knowledge • Drive initiatives to improve customer experience, satisfaction, and loyalty • Collaborate with the marketing team to plan and execute promotions and events • Ensure compliance with safety and security standards and handle emergency situations as needed • Evaluate and select vendors, negotiate contracts, and manage relationships to support operational needs • Overseeing daily store operations and ensuring that customer service standards are consistently met • Recruiting, training, and managing retail staff, including conducting performance appraisals and providing professional development opportunities • Managing inventory levels and supply chain logistics to optimize stock availability and minimize losses • Developing and implementing operational policies and procedures to improve efficiency and ensure store compliance with company standards and regulations • Analyzing sales figures, market trends, and financial reports to inform strategic planning and decision making • Setting and monitoring sales targets, as well as planning and executing strategies to achieve them • Maintaining the store's budget, controlling expenses, and planning cost-effective operations without compromising quality • Collaborating with marketing teams to execute promotional campaigns and events that drive footfall and increase customer engagement • Ensuring the store's layout is optimized for a positive customer experience and efficient workflow • Addressing customer complaints and issues promptly, ensuring a high level of customer satisfaction • Coordinating with HR to ensure staff compliance with health and safety regulations • Staying abreast of new industry technologies, retail trends, and best practices to continuously improve store operations