SUPERVISOR, CUSTOMER SERVICE - SETIA MAYURI

To ensure adequate number of tills are open and operate at any point of time during store hours to avoid queuing of customers and blocking of aisles. To develop and implement manpower deployment plan per cut-off period in order to have adequate number of cashiers based on projected sales level, peak periods or productivity targets. To ensure adequate cash float and change to facilitate transactions at the tills and actual cash float issued to department is complete. To ensure proper and accurate handover of cash from Cashier to Customer Service Supervisor and that reconciliation are done and documented. To attend/oversee actual handover of bank centre’s cash pick-up (all monies in the vault) and ensure feedback on the recounting of remitted cash is immediately received from bank and attended to/resolved for discrepancy. To oversee theoretical, on-the-job training of incoming cashiers and multi-skilled personnel. To ensure timely submission of accurate reports such as CO2 TLC Reports to Accounts Department in Head Quarters and perform revision for any discrepancy. To ensure work progress by monitoring and controlling personnel activities through developing and implementing employee work plans, performance measurement, evaluation and counselling which include cases of dishonesty and fraud. To monitor and document any non-existing/illegal barcodes daily and submit to the department concerned. To handle any discrepancies in CO2 Report by ensuring all supporting reports are attached. To ensure Cashiering Division procedures are strictly adhere to.