E-Commerce Manager

The E-commerce Manager is responsible for overseeing and managing all online retail operations to drive sales, improve customer experience, and expand the digital footprint. This role requires a deep understanding of e-commerce platforms, online marketing, and supply chain logistics. The E-commerce Manager collaborates with cross-functional teams including marketing, IT, logistics, and customer service to ensure seamless online operations and optimal performance. Job Responsibilities: - 1. Develop and execute e-commerce strategies to meet sales targets and improve online presence. 2. Manage and optimize the company’s website and mobile app for user experience, functionality, and navigation. 3. Oversee digital marketing campaigns, including SEO, SEM, email marketing, and social media, to drive traffic and customer engagement. 4. Analyze online sales data and customer behavior to inform decision-making and improve sales performance. 5. Coordinate with supply chain and logistics teams to ensure product availability, accurate inventory levels, and timely delivery. 6. Work with IT teams to troubleshoot technical issues, integrate new technologies, and maintain website security. 7. Manage relationships with third-party vendors, including payment gateways, delivery partners, and marketing agencies. 8. Monitor competitors and industry trends to identify opportunities for growth and innovation. 9. Track KPIs and prepare regular reports for senior management to assess progress toward business goals. 10. Any other ad-hoc tasks has been assigned by the superior. Job Requirements: - 1. Bachelor’s degree in Business, Marketing, E-commerce, or related field. 2. Proven experience in e-commerce management, preferably in retail or FMCG. 3. Strong understanding of online retail platforms, digital marketing strategies, and web analytics tools. 4. Excellent project management and leadership skills. 5. Analytical mindset with the ability to interpret data and generate actionable insights. 6. Knowledge of supply chain management and logistics related to e-commerce. 7. Experience with CRM software, CMS platforms, and e-commerce tools. 8. Strong communication skills and ability to collaborate across teams. 9. Excellent project management and leadership skills. 10. Analytical mindset with the ability to interpret data and generate actionable insights. 11. Knowledge of supply chain management and logistics related to e-commerce. 12. Experience with CRM software, CMS platforms, and e-commerce tools. 13. Strong communication skills and ability to collaborate across teams. 14. Ability to develop and implement long-term e-commerce strategies that align with business goals. 15. Understanding of market trends, customer needs, and competitive landscapes to drive digital growth. 16. Expertise in SEO, SEM, social media marketing, email marketing, and content creation to boost online presence and sales. 17. Knowledge of digital advertising tools like Google Ads, Facebook Ads, and other online marketing platforms. 18. Experience with payment gateways, order processing, inventory management, and fulfillment processes. 19. Strong analytical skills to interpret website traffic, sales data, customer behavior, and market trends. 20. Familiarity with Google Analytics, heatmaps, A/B testing, and other data analytics tools. 21. Ability to manage multiple projects, timelines, and teams simultaneously. 22. Skill in coordinating efforts across departments (marketing, logistics, IT) to ensure seamless online operations.