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MANAGAMENT TRAINEE (CONTACT CENTRE) (BANKING)

RM 2,500 - RM 2,999 / Per Mon

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Job Description Responsible to handle incoming calls from customers and assist them with their inquiries on products and services. Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives Maintain the accuracy of all data and verify the same for all customer services Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in call center database in a comprehensible way Frequently attend training to improve knowledge and performance level Job Requirement: - Fresh graduates are welcome to apply Confident, responsive and attentive to the customer needs. Good communication skills. Confident, responsive and attentive to customer needs