Reservation Cum Operator

Booking and Reservation Management: 1. Processing Reservations: Handle bookings for services such as travel, accommodation, or events, ensuring all details are accurate. 2. Managing Schedules: Coordinate and manage schedules to avoid conflicts and ensure optimal service delivery. 3. Updating Records: Maintain and update reservation records in the system, ensuring accuracy and completeness. Customer Service: 1. Handling Inquiries: Respond to customer queries via phone, email, or in person, providing information about services and availability. 2. Resolving Issues: Address and resolve any issues or complaints from customers regarding their reservations or service experiences. 3. Providing Assistance: Offer recommendations and advice to customers based on their needs and preferences. Administrative Tasks: 1. Documentation: Prepare and maintain necessary documentation related to reservations, cancellations, and customer interactions. 2. Reporting: Generate and analyze reports on booking trends, customer feedback, and operational performance. System Operation: 1. Using Reservation Systems: Operate booking and reservation software efficiently, ensuring accurate data entry and system navigation. 2. Troubleshooting: Address technical issues related to the reservation system and coordinate with IT support if necessary. Coordination and Communication: 1. Liaising with Vendors: Communicate with service providers or vendors to confirm bookings and resolve any issues. 2. Internal Coordination: Work with other departments or team members to ensure smooth operation and service delivery. Marketing and Promotion: 1. Promoting Services: Inform customers about special offers, promotions, or new services that may be of interest. 2. Feedback Collection: Collect and analyze customer feedback to improve services and marketing strategies.