Customer Careline Assistant Executive

Job Description Conduct and implement communication channels for customers and Dai’e for smooth operation. Resolve product or service problems. To improve the careline channel effectiveness and implement new procedures and policies. To improve and innovate customer escalation experience and process. Implement new procedures and policies by turning the challenges into opportunities. Communicate, organise, and spearhead feedback and communication channel for Dai'e and customer between department. Able to attend Internal or External training Coordinate and execute the implementation and analysis customer survey Prepare daily necessary reports with analysis which enables the HOD to have a full picture of the day-to-day operations. Ensure that all aspects of operations that risk damaging the Company's reputation that cannot be resolved at the departmental /inter-departmental level, are reported promptly to the Head of Departments and Head Unit to decide actions to be taken. Identify all the operational challenges. Monitor and ensure unit member is complying set SOP and timelines in delivering their daily task. Assist and finding solution on any team member that needed solution, opinion and back up. Requirement Recognised Bachelor’s Degree in related field. Minimum 1-2 years experience in related field. ·Willing to adapt with new environment and capable to multitask when needed. Self-driven and a team player. Working with initiative within agreed processes, managing workload effectively & meeting deadlines Excellent communication & interpersonal skills. Fluent in Bahasa Malaysia & English (verbal & writting). Proficient in MS Office; Excel, Power point & Visio. Proficient in CRM software; Avaya, 3cx, cisco, etc.