Inbound Sales Representative - English (KL)

Who is Teleperformance Malaysia?

Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,000 full-time employees globally. Teleperformance in Malaysia has been certified to be a Great Place to Work (GPTW) for 5 years continuously (2020 to 2024).

Responsibilities

• Handle incoming calls using proper sales and customer service practices throughout the interaction.
• Use a consultative approach to identify needs and propose solutions for new products and services that benefit their businesses.
• Resolve issues within our support scope, guiding towards third-party solutions or paid consultations when necessary.
• Troubleshoot client products to ensure a one-call resolution.
• Achieve metrics like First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.
• Exhibit excellent interpersonal skills and thrive in a fast-paced, high-volume environment.
• Open to working in rotational shifts.

Qualifications

• Bachelor's degree or Diploma in any discipline
• Open to Local Malaysian
• Proficiency in written and spoken English (at least CEFR B2 Level)
• Minimum 1 year of sales experience preferred
• Strong ability to turn support calls into sales opportunities

Job Type: Full-time

Pay: RM4,000.00 - RM4,500.00 per month

Benefits:

• Additional leave
• Dental insurance
• Flexible schedule
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Schedule:

• Afternoon shift
• Day shift
• Evening shift
• Night shift
• Rotational shift

Supplemental Pay:

• Commission pay
• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Sales: 1 year (Required)

Language:

• English (Required)