Customer Service Exective

The Customer Service Officer is the first point of contact for customers to enquire on order-related, web page navigation and product issues. Customer Service Officer is required to provide customer with prompt and accurate information.

This job is suitable for individuals who is interested to find out more about the day-to-day operation of the E-commerce industry in a Fashion Retail company. There will also be exposure to Merchandising and Marketing in an eCommerce setting.

• Respond to customer queries via Email, Call and WhatsApp
• Respond to customer queries via Social media and Marketplaces such as Shopee and Lazada
• Assist customer with Returns, Exchanges, Defects and Out of Stock orders
• Ensure prompt and proper resolution of customer queries by providing knowledgeable answers, product inquiry, order placement, feedbacks and complaints
• Follow up with ongoing issue until resolved in a timely manner by liaising between customers and internal/external parties
• Work closely and liaise with internal logistics and 3PL partners
• Assist in online order processing such as generating waybill

REQUIREMENT

• Candidate must have a good command of the English language and Mandarin (preferred)
• 5 days work week (might require to work on weekend), 9.30 am to 7pm
• Able to work in a team and actively communicate
• Work under stress as customers can be demanding at times

Job Type: Full-time

Pay: RM2,700.00 - RM3,600.00 per month

Benefits:

• Opportunities for promotion

Supplemental Pay:

• Performance bonus
• Yearly bonus

Education:

• STM/STPM (Preferred)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• Mandarin (Preferred)
• Bahasa (Preferred)