Duty Manager
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JOB DESCRIPTION
-Train new guest service department personnel
- Answer letter of inquiry regarding rates and availability
- Maintains a thorough knowledge of the room rack locations, types of rooms, room rack operations, package plans, hotel facilities.
- Maintains a detailed knowledge about the hotel's services and hours of operations.
- Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained.
- Check guests in and out, including preparation of guest bills and authorising payments.
- Responsible for cash handling including float and banking.
- Dealing efficiently with day-to-day billing and guest service queries.
- Report anything considered a health and safety hazard.
- Using information available, plan and control both the preparation of future shifts and effective communication to the team.
-Allocation of all rooms to include, special requests, sofa bed rooms and any other requirements as directed by FOM.
- Prevent abuse and/or destruction of hotel property.
- Perform room inspection before guest arrival.
- Ensure welcome drinks are served to arrival guests.
- Be flexible at all times in order to cover the unexpected needs of the Hotel and outlets.
- Knows all safety and understands emergency procedures and how to act upon them. Understands accident prevention policies.
- Know cash handling procedures. Files and posts all changes to guest master and city ledger account.
- Good understanding about Property Management Software (PMS).
- Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy.
- Do service recovery procedures.
- Complete tasks assigned on time
- Perform any other duties as required by the Management.
Additional Requirement:
- Oral proficiency in English language
- 3-5 years experience in similar capacity, in hotel industry
Job Type: Full-time
Pay: RM2,200.00 - RM2,500.00 per month
Benefits:
- Additional leave
- Meal provided
Schedule:
- Rotational shift
Supplemental Pay:
- Overtime pay
- Yearly bonus
