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Customer Support Agent

  • Full Time, onsite
  • Talreso Consultancy & Advisory Sdn. Bhd.
  • Petaling Jaya, Malaysia
RM 2,800 - RM 3,000 / Per Mon

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Exciting Opportunity: Customer Service Executive, Immediate Hiring (November Batch)!

What We Offer:

Basic Salary: RM 2,000.00- RM 2,500 per month

KPI & Attendance Allowance: RM300-RM500

Total Salary Range: RM 2500-RM 2800 per month

Location: Ara Damansara, Petaling Jaya

  • Conveniently accessible via LRT Ara Damansara Station
  • FREE shuttle service from the LRT station to the office on a selected schedule

Job Scope:

  • Delivering excellent customer service to customers via inbound/outbound calls, live chat & email;
  • Taking ownership to solve challenges faced by customers and clients' partners;
  • Assist and resolve customers' inquiries with general concerns related to company's products/services

Working Hours:

Shifts: Monday to Sunday (morning, afternoon, and night shifts)

Schedule: 5 working days with 2 days off (based on shifts)

Daily Hours: 9 hours per day (8 working hours + 1-hour break)

Earliest Shift: Starts at 9 AM

Latest Shift: Ends at 8 PM

Requirements:

  • Possessed and passed SPM with at least minimum credits for BM and Sejarah;
  • Fresh graduate/ SPM leavers are encouraged to apply;
  • No experience need; full training provided;
  • Candidates with previous call centre background will be an added advantage;
  • Excellent command of English both spoken and written.

Job Type: Full-time

Pay: RM2,800.00 - RM3,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Rotational shift

Supplemental Pay:

  • Attendance bonus
  • Overtime pay
  • Performance bonus