Operations cum Customer Service Specialist

Customer Service Management

• Professionally respond to client inquiries and requests for assistance, aiming to achieve high customer satisfaction.
• Resolve customer issues efficiently, ensuring a positive experience and consistent support.
• Maintain professionalism and empathy in all interactions.
• Identify opportunities to enhance customer support processes and optimize the overall customer experience.

• Manage payment discrepancies and customer queries, including overseeing the refund process and other related tasks
• Track and review payment statuses to quickly identify and address processing issues.
• Undertake ad-hoc assignments as needed.
• Work closely with cross-functional teams to improve operational efficiency and streamline workflows.

Documentation and Reporting

• Keep accurate records of customer interactions, transactions, and issue resolutions.
• Generate regular reports on service metrics and operational performance, highlighting improvements and key trends.
• Use customer feedback to inform process enhancements and address recurring issues.

• Minimum SPM or equivalent qualification.
• Demonstrated experience in customer service and operations.
• Fresh gradaute without the experience but with the right mindset are encouraged to apply.
• Mandarin proficiency is appreciated.
• Strong organizational skills with keen attention to detail.
• Basic proficiency in Microsoft Office tools (Excel, Word).
• Ability to manage high-pressure situations with a customer-first approach.
• Proactive problem-solver, committed to delivering exceptional service.

• EPF / SOCSO / PCB
• Annual leave
• Training provided
• Flexible Shifts
• Easily accessible, just a short walk from LRT/MRT stations.
• Join a young, energetic team that fosters a positive work environment.
• Participate in team building and leisure activities, including an annual company trip.