Receptionist

Responsibility

• Ensure Reception & Registration procedure of patients for specialist clinics are executed in a professional manner.
• Ensure Billing & Collection procedures are executed in a professional manner. All charges are correctly and completely included for services rendered.
• Accepting payments, issue official receipt and submit the collection to Accounts Department according to defined work instruction.
• Answer phone calls and emails in a timely and professional manner
• Schedule appointments and maintain accurate records of patient appointments and visits.
• Cover-up for ordering of stock, medical supplies and office requirements
• Ensure that the front desk area is always clean and presentable.
• Perform other administrative duties as required.
• Engage with customers in a warm and welcoming manner.
• Listen actively to customer inquiries and concerns.
• Provide clear, concise information and solutions.
• Build positive relationships with customers to enhance their experience.

Requirements

• Bachelor of Mass Communication (Hons)
• Fresh Graduate is also welcome to apply.
• 1 to 3 years of experience.
• Able to work on Saturday
• Highly responsible & reliable.
• Must be customer-service orientated.
• Professional attitude and appearance.
• Good personality
• Required language(s): Basic English & Bahasa Malaysia.
• Excellent verbal communication skills in Bahasa Malaysia and English
• Strong interpersonal skills and a friendly attitude.
• Ability to empathize and resolve customer issues effectively.
• Previous experience in customer service is a plus.

• Performance allowance.
• Annual Bonus
• Annual increment