Head, Affluent Distribution

Job Summary

About Wealth and Retail Banking

Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world’s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs.

We are currently seeking a high professional to join our team as Head, Affluent Distribution.

Principal Accountabilities

• Strive to maximise the profitability and market share for the Bank by achieving the committed sales and profitability (where applicable) targets for the region in alignment with established strategy, with focus on Wealth Solutions products.
• Devise and implement Branch business strategies and acquisition plans.
• Responsible for overseeing the mobilisation of Sales Team Managers and Branch Managers, and mentoring of Priority Relationship Managers and Associate Relationship Managers to initiate and implement branch sales activities necessary to achieve assigned sales targets.
• Manage the strategise key performance indicators to be covered under frontline scorecards, to drive the desired sales behaviour aligned to business needs.
• Undertake assignments to explore and develop new business opportunities with selected client segments for Priority acquisitions.
• Ensure adherence of all sales and operational governance standards throughout the sales, service and operations teams
  
  

Strategy

• Strive to achieve and exceed the committed performance targets by fully capitalising on SCB’s branch footprint and fully capturing the business opportunities in the catchment areas.
• Devise delivery strategies that align with MY’s business thrust to maximise sales capabilities through implementing localised promotion, marketing programs and in-branch business capturing.
• Manage and control the sales discipline by fostering the best use of professional skills and consultative selling to cultivate long-term relationships.
• Embed service quality into our business by incorporating service differentiation elements in our sales process. Focus will be put on exploring ways to improve value-added service and ensuring the delivery of quality service through fostering a service culture in branches.
• Develop performance standards and set measurable objectives / targets to ensure that concerted efforts are put on all sales activities driven along the business line.
• Provide guidance and motivate staff to achieve high productivity through assessment mechanism and incentive scheme to recognise performance
• To formulate recovery strategies for the branch and maintain a robust Business Continuity Plan (BCP) that is dynamic and compatible with the business.
• To ensure branches conduct BCP test as per test schedule and forward to county BCP coordinator on test results, and continuously raise awareness on BCP to all staff within branches.
  
  

Processes

• To balance control and risk-taking through ensuring the compliance at all levels, to the key risk controls, and through improving the staff’s sensitivity to risk by use of various management tools.
• Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD.
• Ensure Branch Managers responsible for the proper control of keys, combination settings and password that protect cash and valuable documents.
  
  

People & Talent

• Proactive mentoring and management of all branch staff.
• Observing, coaching/training and counselling staff towards expected behaviours.
• Identification of training/development needs and ensuring these are met.
• Build a positive working environment to encourage commitment to excellence through skills building, two-way communication and career development
• Build staff quality by improving the sales and service capabilities through increasing job-related knowledge and sharpening of core competencies.
• Ensure effective allocation of manpower, staff level and resources within approved budget
  
  

Role Requirements

• Post Graduate degree with over 10 years experienced in banking.
• Superior analytical aptitude, creative problem-solving abilities and excellent communication skills.
• Established track record of leadership and team management skills
  
  

Role Specific Technical Competencies

• Business Acumen
• Industry Knowledge
• Relationship Management
• Customer Behavior and Preferences
• Sales Proposals and Presentations
• Lending Processes and Standards
• Regulatory Environment - Financial Services
• Portfolio Management for Wealth Retail Banking
• Anti-money Laundering Policies and Procedures
  
  

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  
  

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.