Customer Service (Mandarin) #FreshThisWeek #JomCariKerja

岗位职责：Job Responsibilities: • 负责服务器的订单交付及相关售后维护；熟悉Windows，linux相关操作系统，能及时处理各种硬件软件故障和网络故障； Responsible for server order delivery and related after-sales maintenance; familiar with Windows and Linux related operating systems, and able to handle various hardware, software and network failures in a timely manner; • 负责收集、反馈、处理跟踪客户的技术问题，做好售前和售后技术支持 Responsible for collecting, giving feedback, handling and tracking customers' technical issues, and providing pre-sales and after-sales technical support • 严格按照规范做工作交接，保证信息同步准确 Handover work in strict accordance with specifications to ensure accurate information synchronization • 严格按照公司客服服务标准和流程进行值守和操作 Strictly follow the company's customer service standards and procedures to perform duties and operations. • 定期学习和掌握公司新产品和新技术 Regularly learn and master the company's new products and new technologies 岗位要求：Job requirements: • 大专以上学历，电脑相关专业 College degree or above, computer related major • 基本的电脑专业基础，较强的动手能力，对windows的应用要求比较熟悉；对Linux和数据库有一定的了解 Basic computer professional foundation, strong hands-on ability, familiar with Windows application requirements; have a certain understanding of Linux and databases • 熟悉服务器、存储产品、网络设备安装部署，熟悉VMware虚拟化软件安装调试及维护。 Familiar with the installation and deployment of servers, storage products, and network equipment, and familiar with the installation, debugging, and maintenance of VMware virtualization software. • 了解网络交换机、路由设备及安全产品的配置和维护 Understand the configuration and maintenance of network switches, routing equipment and security products • 最好一年以上电脑相关工作经验，没有公司会提供培训，具有团队协作精神，有责任心、积极上进、学习能力强、善于沟通。 More than one year of computer-related work experience, if you have none also acceptable company will provides training, you must have teamwork spirit, be responsible, proactive, have strong learning ability, and be good at communication. • 精通中文（口语与书写） Fluent in Mandarin (both spoken and written)