Customer Service Advisor (CSA)

Job Responsibilities:

• Build rapport and long term relationships with Clients while providing excellent customer service standards.
• Create shipment booking arrangements
• Entertain customer's enquiries on product & services
• Collaborate well with Sales & Operation teams.
• Manage multiple customer contact channels: (Inbound/ outbound calls, Emails, Live Chats, Social Media Platforms , and etc)
• Achieve monthly KPI of dates arranged & waiting time.
• Manage and update list of Clients assigned regularly and promptly.
• Handle High profile customers.
• To liase with product team to improve operational workflow.
• To provide general operational and sales support.

Job Requirements :

• Candidate must possess at least a Diploma, Advanced/Degree, any field.
• Fresh graduates are also encouraged to apply.
• 1 - 2 years experience in Customer Service will be an added advantage
• Required skill(s): Call Center background, Customer Service, Coordinating Skill.
• Possess excellent verbal and written communication skills in English.
• Result driven and works well with KPI.
• Comfortable working with different modes of communication for liaison work (Primarily Phone).
• Willing to work at Kerinchi, Bangsar.
• Shift rotation required. (Morning, noon, midnight)

Job Types: Full-time, Contract, Fresh graduate
Contract length: 6-12 months

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Monday to Friday
• Rotational shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Education:

• Bachelor's (Required)

Experience:

• Call Center: 1 year (Preferred)

Language:

• English (Required)