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Customer Service and Support Executive

Salary undisclosed

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Position: Customer Service and Support Executive

  • Handle customer issues, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Identify and assess customer’s need to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communications
  • To assist project and marketing team

Responsibilities

  • Responding promptly to customer inquiries
  • Communicating with customers through various channels
  • Acknowledging and resolving customer issues
  • Knowing our products inside and out so that you can answer questions
  • Communicating and coordination with colleagues as necessary
  • Managing a team of junior customer service representatives.
  • Willing to travel within Sarawak

Job Type: Full-time

Benefits:

  • Opportunities for promotion

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Kuching: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • Customer Care Specialist: 2 years (Preferred)

Language:

  • Mandarin (Preferred)
  • Bahasa (Preferred)