Customer Service cum Admin Executive - iTworld (Apple Authorized Service Provider)

Salary undisclosed

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Responsibilities:

To efficiently handle inbound and outbound customer call inquiries to ensure customer satisfaction by providing excellent Customer Services.
Performing inspections, preparing reports, manage warranty claim, etc to ensure highest quality of work and all Service Level Agreement are meet.
Responsible for daily operational tasks for the Company to ensure smooth running of daily operation.
To respond in a professional and timely manner to any customer query/complaint and to facilitate its prompt resolution
Striving to achieve and maintain overall performance adhering to SLA.
To undertake any ad-hoc assignments as and when required.

Requirements:

Candidate must possess at least a Diploma/Bachelor's Degree in Public Relations/Marketing/Business Administration or equivalent.
Fresh graduates are welcome to apply.
Organized, strong communication and excellent time management skills
High level of conceptual, analytical and problem solving skills
Positive attitude, self-motivated and customer service orientation.
Knowledge in Apple products will be an added advantage
Applicants must be willing to work in 3 Two Square, Petaling Jaya, Selangor.

Benefits: