Director, Middle Office Operations, Global Payment Services

About MUFG Investor Services:

MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.

With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.

Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution.

#LI-Hybrid

We are seeking a highly motivated and analytical senior individual to join our Global Payments Services team as a Senior Manager, Middle Office Operations, Global Payment Services (Internal Job Title: Senior Associate Director).

The Global Payment Services team is responsible for the timely and accurate processing of all payments with MUFG Investor Services globally. The team has a presence in Kuala Lumpur, Singapore, Limassol, Dublin, Halifax and Toronto and work together to manage client payments on a global basis.

You will be the APAC lead for Global Payment Services and will partner with a strong global leadership team to deliver a seamless payments experience to internal stakeholders and clients. You will be a self-starter, a strong people leader, and results-oriented. You will play a vital part in the build out of our presence in APAC and ensure the smooth and efficient operation of our Global Payments function, whilst having a lasting impact by playing a key role in several strategic global initiatives.

Key responsibilities:

Leadership

• Assume ownership of the Global Payment Services function in APAC, leading a strong, growing team located in Singapore and Kuala Lumpur.
• Manage and lead a growing team of payment operations staff, providing coaching, development and performance management.
• Oversee all aspects of the payment operations lifecycle, including payment capture, processing/settlement and payment investigations.
• Ensure adherence to internal controls, regulatory and market requirements, and industry best practises for payment processing.
• Implement and maintain efficient processes to optimise operational efficiency, minimize errors and increase STP processing.
• Build and manage relationships with both internal and external stakeholders.
• Represent local team on global projects, and lead workstreams of projects.
• Lead and manage the migration of payment related activities from various internal teams.
• Drive a culture of openness and collaboration within the team.

Functional responsibilities

• Ultimately responsibility for all payment processing functions, including input, approval and processing of payments in accordance with internal control policies and established procedures.
• Ensure that payment errors are investigated and resolved promptly and accurately.
• Act as ultimate escalation point for team and ensure that critical issues are escalated in a timely manner to senior stakeholders.
• Ensure that work is fairly allocated across the team.
• Liaise with clients, investment managers, vendors and other stakeholders to ensure timely and accurate processing of client payments.
• Work with internal teams, such as Treasury, Banking Operations and Client Operations to ensure that all deliverables are met.
• Leverage data to identify trends, potential risks, and opportunities to streamline the operating model within the division.

Continuous Improvement/ Ad hoc Responsibilities

• Identify opportunities to improve the efficiency, accuracy and security of payment processes, and drive a culture of continuous improvement within the team.
• Ensure that procedures are up to date, and in line with firm standards.
• Stay informed of industry best practices and regulatory updates as they pertain to payments.
• Actively participate in the development and implementation of new systems and processes related to payments.
• Collaborate with cross-functional teams to contribute to product development initiatives to optimize payment processing and client experience.

• 8-10 years of payment processing experience, preferably within a global banking environment.
• 7+ years people management responsibilities.
• Proven track record of leading and motivating high-performing teams.
• In-depth knowledge of international payment processes, including clearing and settlement mechanisms.
• Strong understanding of regulatory requirements for payment processing (e.g. AML, KYC).
• Excellent analytical and problem-solving skills.
• Data-driven approach
• Strong interpersonal, communication and negotiation skills.
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Proficiency in MS Office products, with intermediate-advanced MS Excel skills.
• Strong understanding of global payment processes, and familiarity with payment systems and online banking platforms.
• Solid understanding of Swift Payment processing, including payment formatting. MX experience is a distinct advantage.

At MUFG Investor Services, we are exceptionally proud of our approach to Hybrid Working. It enables the flexibility to thrive from wherever our employees work and, stay connected to their team and our culture. When we make Hybrid Working plans, we get to know the individual and pride ourselves in underpinning all our decisions with fairness and consistency.

MUFG Investor Services provides all of its employees with an extremely attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only to provide an accessible candidate experience.

MUFG is an equal opportunity employer.