Epicareer Might not Working Properly
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OFFICER, HELPDESK

RM 1,500 - RM 2,500 / Per Mon

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  • Answer incoming calls/emails/live chats from customers.
  • Identify inquiries/issues/complaints raise by customers.
  • Log all incoming transaction in ticketing system for documentation / escalation / report
  • Escalate the requests /issues/complaints to appropriate division / department
  • Provide feedback once solution / outcome receives to customer
  • Comply with the KPI set by Quality Assurances team
  • Adhere to Quality Assurance guidelines
  • Attend any other tasks assign by Team Leader / Helpdesk Manager

Job Requirement:

  • Minimum SPM Holder
  • Good communication for both Bahasa Malaysia & English
  • Able to work in rotational shift (Night shift) and public holiday.
  • Have basic computer knowledge
  • Possess own transport as public transport is not available during the night.

Job Type: Permanent

Pay: RM1,500.00 - RM2,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Day shift
  • Night shift
  • Rotational shift
  • Weekend jobs

Supplemental Pay:

  • Commission pay
  • Overtime pay
  • Yearly bonus

Application Question(s):

  • How much your expected salary?
  • How much your current salary?
  • Willing to work at Damansara Perdana?
  • Willing to work Rotational Shift?
  • Able to start Immediately?
  • Have own transportation?

Education:

  • STM/STPM (Preferred)

Experience:

  • Help desk: 1 year (Preferred)
  • Call Center: 1 year (Preferred)
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