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Customer Service Representatives (Helpdesk)

Salary undisclosed

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Job description:

  • Answer incoming calls/emails/live chats from customer.
  • Identify inquiries/issues/complaints raise by customer.
  • Log all incoming transaction in ticketing system for documentation/escalation/report
  • Escalate the requests/issues/complaints to appropriate division/department
  • Provide feedback to customer once solution/outcome receives
  • Comply with the KPI set by Quality Assurances team
  • Adhere to Quality Assurance guidelines
  • Attend any other tasks assign by Team Leader/Helpdesk Manager

Job Requirement:

  • Minimum SPM/STPM Holder
  • Strong communication skills for both Bahasa Malaysia & English
  • Able to work in rotational shift (Night shift) and public holiday.
  • Have basic computer knowledge
  • Possess own transport as public transport is not available during the night.

Job Type: Permanent

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Overtime pay
  • Yearly bonus

Application Question(s):

  • What's your expected monthly basic salary?
  • How much your current salary?
  • How many years of experience do you have as a Helpdesk Officer?
  • Do you have experience in customer service?
  • Do you have experience in a call centre field?
  • Are you available for shift work?
  • Have own transport?

Education:

  • STM/STPM (Preferred)