Senior Customer Service Executive
RM 3,200 - RM 4,000 / Per Mon
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- Handle customers’ enquiries and process sales order, prepare Job Sheet (job order)
- Preparing sales related documentation such as invoice, DO and custom documentation for draw back transaction.
- Coordinate shipment / deliver schedule to ensure order are shipped / deliver according to customer’s requirements.
- Provide after sales service to customer
- Proper filling for documentation are in order to meet the production schedule
- Obsolete the item if got any amendment or changing of artwork & provide scrap list to warehouse.
- Provide daily delivery schedule to planner and update customer.
- Overseeing the customer service process.
- Monitoring the work of individual representatives and of the team.
- Guide & give training to the new join customer services.
- Preparing outstanding job sheet list & updating sales value weekly.
- Prepare sales report with margin & hp digital report monthly to top management.
- Arrange half year stock take & updating stock take list.
- Inventory adjustment for finish goods (obsolete / physical stock not tally with system).
Job Type: Full-time
Pay: RM3,200.00 - RM4,000.00 per month
Benefits:
- Free parking
- Health insurance
- Opportunities for promotion
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
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