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Senior Customer Service Executive

  • Full Time, onsite
  • ORIENTAL FASTECH MANUFACTURING SDN BHD
  • Simpang Ampat, Malaysia
RM 3,200 - RM 4,000 / Per Mon

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  • Handle customers’ enquiries and process sales order, prepare Job Sheet (job order)
  • Preparing sales related documentation such as invoice, DO and custom documentation for draw back transaction.
  • Coordinate shipment / deliver schedule to ensure order are shipped / deliver according to customer’s requirements.
  • Provide after sales service to customer
  • Proper filling for documentation are in order to meet the production schedule
  • Obsolete the item if got any amendment or changing of artwork & provide scrap list to warehouse.
  • Provide daily delivery schedule to planner and update customer.
  • Overseeing the customer service process.
  • Monitoring the work of individual representatives and of the team.
  • Guide & give training to the new join customer services.
  • Preparing outstanding job sheet list & updating sales value weekly.
  • Prepare sales report with margin & hp digital report monthly to top management.
  • Arrange half year stock take & updating stock take list.
  • Inventory adjustment for finish goods (obsolete / physical stock not tally with system).

Job Type: Full-time

Pay: RM3,200.00 - RM4,000.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Opportunities for promotion

Schedule:

  • Day shift

Supplemental Pay:

  • Yearly bonus
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