Customer Service Executive

RM 2,500 - RM 3,000 / month

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Maintain proper filling of all shipment correspondences and reports.
Maintain proper records of customer correspondences, TAPA, AS9120, ISO for audit filling.
Maintain proper housekeeping in the Customer Service and Operations Department.
Maintain a current profile of all flights and sea freight schedules out of departing.
Check all incoming faxes, e-mails and assist manager in formulating reply in a timely fashion.
Attending to Export & Import shipment Booking and ground arrangement.
Coordinate with airlines and shipping lines to update all new buying cost and maintain on file for reference.
Makes telephone calls to customers to inform them on all details shipment update both export and import.
Compile monthly report to immediate manager as directed and forward them to the manager for safekeeping.
Confers with customer and internal department to resolve problems.
To train new comer (CS Department junior staff).
Working with other departments to incorporate logistics needs include Air Freight, Warehouse, cross border and local trucking etc.
Handling of Freight inquiries, quotation and coordination with local and international customer.
To performs any other duties as and when instructed by immediate superior.
To be able to maintain a pleasant voice tone in liaising with customers in any situation.