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Customer Success Specialist - English - KL

RM 750 - RM 886 / Per Mon

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Why Join Us?

  • Competitive remuneration package
  • Excellent growth and advancement opportunities - we offer you support, skill development, coaching opportunity and training programs to help you succeed.
  • Employee engagement, recognition and appreciation program.
  • Annual Leave/ Sick Leave / Hospitalization Leave / Maternity Leave and many more
  • Multinational working environment - Take you career to the next level working with people from different nationalities, background, culture.

Who is Teleperformance Malaysia?

Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.

You will play an important role, such as:
  • Answer customer inquiries over the phone, chat, and/or email.
  • Log customer interactions in our system for proper documentation.
  • Follow-up with customers as appropriate
  • Participate in team meetings and strategize on team performance improvement.
  • Participate in one-on-one coaching sessions with direct manager to strategize on individual performance improvement.

To succeed in this role, we will need you to have:
  • Bachelor's degree or Diploma in any discipline
  • Requires proficiency in reading, writing, and speaking English
  • At least 1 years of working experiences in customer service or BPO
  • Willing to work in rotational shifts, PH and weekend.