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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Customer Service Officer (Urdu/ English Speaker)

RM 2,500 - RM 3,500 / Per Mon

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

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About Us:
Upstream BPO is a dynamic and rapidly growing business process outsourcing provider dedicated to delivering exceptional customer service solutions. We are looking for bilingual Customer Service Representatives who are fluent in both Urdu and English to join our team in Malaysia. If you have a passion for helping people and enjoy working in a multicultural environment, we’d love to have you as part of our team.

Job Summary:
As a Customer Service Representative, you will be the first point of contact for our clients’ customers, providing assistance and resolving inquiries through various communication channels. This role requires proficiency in both Urdu and English to support customers effectively and professionally.

Key Responsibilities:

  • Handle customer inquiries and complaints via phone, email, and chat in both Urdu and English.
  • Provide accurate information about products and services, resolving issues in a timely and empathetic manner.
  • Assist customers with billing, account information, order tracking, and general inquiries.
  • Document and update customer interactions in the CRM system, ensuring all information is accurately recorded.
  • Escalate complex cases to supervisors or specialized teams when necessary.
  • Maintain a high level of professionalism and customer satisfaction in every interaction.
  • Contribute to team goals by achieving individual performance metrics, such as response time and customer satisfaction scores.

Requirements:

  • Must be based in Malaysia at time of application.
  • Fluency in Urdu and English (both spoken and written) is required.
  • Previous experience in customer service or a call center environment is preferred.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment, multitask, and handle stressful situations calmly.
  • Basic computer skills and familiarity with CRM software is a plus.
  • Availability to work flexible shifts, including weekends if required.

Job Type: Full-time

Pay: RM2,500.00 - RM3,500.00 per month

Schedule:

  • Day shift

Education:

  • STM/STPM (Preferred)

Experience:

  • Customer Care Specialist: 1 year (Preferred)

Location:

  • Kuala Lumpur (Preferred)
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