E-Commerce Customer Support Advisor_(Mandarin speaker)_(Shift from 9AM-12AM)_RM3,600_Nearby LRT/KTM

Job Responsibilities :

• Focusing diligently on voice channels to swiftly address customer queries and take ownership of their concerns

• Striking the perfect balance between customer requirements and business objectives,

showcasing your skills in sales and marketing techniques

• Expertly articulating and presenting information about our products while professionally

managing high inquiry volumes

• Embracing accountability for individual KPIs and working cohesively towards team goals

• Mastering business strategies to enhance customer services, guiding clients toward efficient self-service solutions

• Proactively identifying opportunities for process improvements and actively collaborating

with our Team Leaders and Managers

• Upholding the utmost integrity and confidentiality standards by safeguarding customer

information at all times

Requirements:

• SPM/Diploma/Degree with minimum 1 year Customer Service / Call Centre experiences.

• Previous experience in a contact centre or customer service role? That's a big plus!

• Strong proficiency in Mandarin (speak, read and write)

• Good command of English or Bahasa Malaysia to round out your communication abilities

• Prefer candidate who are able to join Immediately and willing to work on Rotation Shift.

Job Types: Full-time, Permanent

Pay: RM3,300.00 - RM3,600.00 per month

Schedule:

• Rotational shift

Application Question(s):

• Are you able to read and write in Mandarin?
• Are you willing to work on Rotation between 9AM-12AM?
• When is your availability date to join?

Experience:

• Customer service: 1 year (Preferred)

Language:

• Mandarin (Preferred)
• English (Preferred)