Customer Service Representative (Mandarin Speaker)
RM 2,500 - RM 4,000 / month
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Customer Service Consultant Responsibilities:
- Listening to customer concerns and providing information, answers, or responses.
- Taking orders and processing billings and payments.
- Obtaining and correctly recording customer information.
- Reviewing and making changes to customer accounts.
- Handling customer complaints and processing returns effectively.
- Keeping records of customer interactions.
- Ensuring customer satisfaction or referring customers to supervisors.
- Identifying opportunities to up-sell other products and services.
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