IT Change Analyst

KAF Digital Berhad (Digital Banking)

Job Summary:

The IT Change Analyst coordinates all change activities and initiatives within an organization's

information systems and IT infrastructure. They are the owner of the Change Management process

and responsible for its overall quality, ensuring that requested changes align with business objectives. The IT Change Manager also ensures adherence to the organization's change management policy and procedures regarding IT change requests. They oversee end-to-end

stakeholder involvement in the process and judiciously apply change controls to prevent

unauthorized and disruptive changes from being migrated to production

Responsibilities:

 Accepts and reviews all IT Service Request and Change Request .

 Ensures adequate information and mandatory documents are supplied for assessment and

approval.

 Contributes as Change Management subject matter expert (SME) in support of end user

requests for support and in outward communications to end users

 This position requires that the candidate be available for a rotation of coverage as needed in

supporting emergency situations

 This position will also be responsible for creating and maintaining configurations items and

knowledge base.

 In addition, this position will be responsible for providing and managing the metric

reporting for management reporting.

 Coordinate and facilitate the change advisory board (CAB) meetings to review and approve

proposed changes

 Ensure that changes are executed with minimal disruption to IT services and business

operations

 Support sales and solutions team in responding to RFP’s

 Agreeing the book of work with Project Sponsors, Project Managers, other stakeholders

 Being involved in all areas of project life cycle analysis, design, User Acceptance Testing

(UAT), providing training and implementation

 Delivering documentation to an exceptionally high standard project plans, status reports,

business requirements, current state analysis, UAT plans, UAT scripts management

presentations

Qualifications and Skills:

 Bachelors Degree in field of Computer Science or Management Information System.

 An advantages if has worked in MNC environment before.

 Proven working knowledge and experience in IT Change Management with at least 3 years

in similar role.

 Demonstrated leadership skills with the ability to lead, manage, build and deliver customer

and partner business results through an engineering or professional services team

 Strong communication skills to effectively manage the change set

 Strong written and verbal communication skills with the ability to create vision for the

usage of a product, handle difficult or sensitive situations, adapt to different types and levels

of clients, engage users and motivate new adopters of the technology

 Documentum technical competency, possessing a broad knowledge of the product and its

technical architecture

 Good speaking and writing skills in English

 Certified in ITIL or any Change Management practices.

 Good analytical skills, problem solving skills and a team player.