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Customer Service - Native Korean Speaker
RM 7,000 - RM 8,500 / Per Mon
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Duties:
- Understand customer enquiries and respond via applicable channels: email, chat, and call backs
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following Facebook documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the Facebook processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
Requirements:
- Education: A Degree holder is preferred.
- Able to speak in Korean
- Communication skills: Excellent verbal and written communication skills are essential for a customer service representative.
- Customer service skills: A friendly and patient demeanor is required, along with strong problem-solving skills to assist customers in resolving issues
Job Type: Permanent
Pay: RM7,000.00 - RM8,500.00 per month
Schedule:
- Monday to Friday
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