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Customer Service - Native Korean Speaker

RM 7,000 - RM 8,500 / Per Mon

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This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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Duties:

  • Understand customer enquiries and respond via applicable channels: email, chat, and call backs
  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required
  • Perform all procedures accurately, including following Facebook documented call flows, work processes, data entry requirements, and complaint management processes
  • Ensure all SLAs are met accordingly
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Provide a high level of professionalism and competent customer service
  • Able to communicate effectively with customers in a friendly and polite manner following the Facebook processes
  • Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language

Requirements:

  • Education: A Degree holder is preferred.
  • Able to speak in Korean
  • Communication skills: Excellent verbal and written communication skills are essential for a customer service representative.
  • Customer service skills: A friendly and patient demeanor is required, along with strong problem-solving skills to assist customers in resolving issues

Job Type: Permanent

Pay: RM7,000.00 - RM8,500.00 per month

Schedule:

  • Monday to Friday