Customer Service Officer (Air Freight)

• Handle all customer inquiries related to air freight shipments via phone, email or in-person.
• Provide accurate information on air freight rates, services, transit times and any specific shipping requirements.
• Process air freight bookings, ensuring that all necessary details such as shipment size, weight, destination and delivery requirements are accurately recorded.
• Prepare and verify air waybills (AWB), shipping documents and customs documentation required for air freight export and import shipments.
• Ensure all necessary documents are provided to relevant authorities and stakeholders to avoid delays in the shipment process.
• Coordinate with air freight carriers to ensure timely pick-up and delivery of shipments.
• Tranck and monitor the status of air freight shipments and provide regular updates to customers.
• Liaise with warehouse, logistics and operations teams to ensure the smooth movement of goods, including the scheduling of shipments and ensuring proper packaging and labelling.
• Handle any shipment-related issues, such as delays, misrouted cargo or customs clearance problems.
• Collaborate with internal departments and external service providers to resolve any operational challenges.
• Proactively communicate with customers about potential delays and offer alternative solutions where necessary.
• Build and maintain strong relationship with customers to ensure their continued satisfaction with air freight services.
• Provide accurate quotations to customers for air freight shipments, including additional services such as warehousing, packaging and insurance.
• Perform invoicing and ensure that all costs related to shipments are appropriately billed to customers.
• Address and resolve customer complaints and issues in a professional and timely manner.
• Any other duties and responsibilities assigned by the management.

Requirements:

• Diploma or degree in Logistics, Supply Chain Management, Business Administration or related field.
• At least 2-3 years of experience in the air freight or logistics industry.
• Experience with air freight documentation (e.g. air waybills, customs clearance procedures) and an understanding of international shipping regulations.
• Possess strong understanding of air freight logistics, processes and procedures.
• Good communication skills and ability to prioritize duties in a fast-paced work environment.

Job Types: Full-time, Permanent

Pay: From RM2,000.00 per month

Schedule:

• Monday to Friday
• Weekend jobs

Expected Start Date: 11/01/2024