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Order Fulfillment Consultant

Salary undisclosed

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Job Specializations: Services, Logistics/Supply Chain, Customer Service

Responsibilities:
  • Schedule and release orders for shipment according to internal policy and customer requirements with SAP
  • Facilitate interaction between customers and internal stakeholders eg sales offices, dealers, Special Orders teams and manufacturing facilities across APAC
  • Verify and maintain records and documentation on incoming or outgoing shipping documents eg. packing list, Bill of Lading (BL), shipping permit etc
  • Provide excellent customer service to our external customers
  • Receive, prioritize, and process customer orders
  • Investigates and resolves complex customer enquiry
  • Manage post-sales quality and warranty issues

Requirements:
Candidate must have:
  • Experience in preparing full import and export shipping documents. Familiar with different Incoterms.
  • Proficiency in writing and speaking in English
  • Sound judgement in processing and evaluating Information to determine compliance with standards
  • Comfortable to be on stand-by during Malaysia public holidays to avoid business disruption

We would have greatly preferred someone who is also have below criteria:
  • Exposure in similar Business Services, Forwarding company or Shipping industry
  • Good planning, organizing and prioritizing works
  • Establish and maintain relationship with internal and external stakeholders
  • Experience working on shipping terms with SEA customers
  • Have at least 2 years working experience