Epicareer Might not Working Properly
Learn More

Travel Industry Customer Service - Mandarin Speaking

RM 3,500 - RM 3,500 / month

Apply on

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


Original
Simplified
  • Handling pre - online booking enquiries, post - online booking enquiries, other general enquiries, escalation support & booking amendment/cancellation.
  • To exceed customers' expectations in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements and SLA.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Communicating with customers through various channels.
  • Knowing our products inside and out so that you can answer questions.

Job Type: Full-time

Pay: RM3,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Commission pay
  • Performance bonus

Education:

  • STM/STPM (Preferred)

Experience:

  • Customer Care Specialist: 1 year (Required)

Language:

  • Mandarin (Required)
  • Bahasa (Preferred)