Travel Industry Customer Service - Mandarin Speaking
RM 3,500 - RM 3,500 / month
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- Handling pre - online booking enquiries, post - online booking enquiries, other general enquiries, escalation support & booking amendment/cancellation.
- To exceed customers' expectations in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Communicating with customers through various channels.
- Knowing our products inside and out so that you can answer questions.
Job Type: Full-time
Pay: RM3,500.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Commission pay
- Performance bonus
Education:
- STM/STPM (Preferred)
Experience:
- Customer Care Specialist: 1 year (Required)
Language:
- Mandarin (Required)
- Bahasa (Preferred)
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