Claims Administration Executive

Are you looking for an opportunity in a global company with a footprint across Asia? Do you want to be a part of a collaborative and creative team? Interested in taking your career to the next level?

Crawford & Company is seeking a Claims Administration Executive to be based in Malaysia.

What to look forward to

The Claims Administration Executive, based in Malaysia, is responsible for providing exceptional service to customers and business partners in a fast-paced, flexible shift environment. Key responsibilities include timely registration and management of claims, maintaining comprehensive records, and assisting with communications to claimants and insurers.

The successful candidate will document all claims handling processes, manage the claims database, and monitor service level agreements (SLAs) to ensure prompt communication and adherence to company policies. This position reports to the team in Singapore and may involve additional duties as business needs arise, contributing to our commitment to quality service and operational efficiency in claims administration.

Your Responsibilities

• Deliver a high-quality service to our customers and business partners in a flexible, fast-paced, shift work environment
• Register all claims within designated timeframe and maintain comprehensive records of claims.
• Assist in issuing reminders to claimants and insurers
• Support Claims Handlers by preparing and distributing emails and letters
• Documents all claims case handling to ensure that case is complete and properly documented
• Maintain and manage the database system for claims handling
• Monitoring of our prescribed SLA’s through providing timely service throughout the life of the claim by meeting all service level agreements, initiating timely contact to all appropriate parties, and responding to incoming inquires according to company policy and procedures
• Other duties and responsibilities may be assigned as new business needs arise

Who are we looking for?

• Bachelor’s degree or diploma in any field
• Written and spoken proficiency in English and Malay is compulsory
• At least 1 year working experience in administration and support role
• Knowledge of insurance industry and relevant regulation is ideal, with knowledge of all aspects of the operations such as policy wordings, end-to-end claims administration, claims adjudication and claims registration functions.
• Exceptional communication skills, with the ability to articulate ideas clearly and demonstrate tact and diplomacy while respecting local cultures and customs.
• Strong analytical and decision-making capabilities, enabling accurate analysis of information and problems, and the ability to make sound judgments and timely decisions.
• Proficient in managing a diverse workload and adapting to the evolving business needs of a customer-centric operation; must be flexible in working shifts as required.

Why Crawford?

We are people taking care of people. It’s that simple. At Crawford, we treat our clients’ policyholders like our own, helping to restore lives, businesses, and communities at all points of the claims management process. Combining a legacy of over 80 years of unmatched experience with global capabilities and industry-leading technology, Crawford is at the forefront of change, while also staying firmly rooted in our commitment to putting people first.

We are guided by our collective values system: to RESTORE is part of everything we do.

At Crawford, we:

• Respect our culture of integrity and ethical behaviour, while embracing the unique talents of the individual and encouraging an ownership mentality among everyone.
• Are Empowered to advance the company mission and take ownership of our individual career progression.
• Promote Sustainability through a corporate culture in which employees are good stewards of their communities.
• Emphasize Training and an environment where employees continually seek and share knowledge and are engaged and satisfied with their work.
• Are One Crawford, embracing a global mindset that’s inclusive, agile, mission-focused, and customer-focused.
• Give Recognition, participating in an environment where people are rewarded for jobs well done.
• Embody an Entrepreneurial Spirit, sharing a passion to succeed, innovate, and outpace our competitors.

We believe in leading by example – at work and in our communities. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision, and values. Learn more at www.crawco.com

In addition to a competitive salary, Crawford offers you:

• Career advancement potential locally, regionally, and internationally in more than 700 locations in 70 countries
• On-going training opportunities through every stage of your career

Crawford & Company is an Equal Opportunity Employer and embraces Diversity and Inclusion.

Apply today! We’re looking forward to your application.