Operations Agent (OSP)

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS

Would you like to become part of the world’s most international company?
A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

YOUR TASKS

• Carry out any administrative task that is required for the Service Centre.
• Assist in ensuring operational practices and procedures are carried out effectively.
• Process inbound material upon arrival and make sure material is available to the couriers and that material not going out for delivery is secured according to the Security policy and procedures.
• Process outbound material according to the latest processes and procedures.
• Capture information - and make available to the Network - information required for a shipment, piece or handling unit at the service centre according to the standard procedures.
• Keep the process area clean and tidy and make sure it is ready for the next process cycle.
• Ensure that all relevant equipment is operating and take corrective actions where equipment failure and to be proactive through taking action where equipment is falling below operating standards.
• Expand knowledge of other roles within Operations in order to carry out these functions through a rotational shift mechanism.
• Oversee walk-in customer for self-lodge or self-collect of shipments at reception.
• Collection of cash from walk-in customers.
• Reconcile all cash pickup and duty payment on the same day, with all reconciliation (cash pickup and duty payment) being update into WebDCR on the same day as per OTC policy.
• Provide update of cash being updated into WebDCR and summarize to SVC management for ease of reference and records keeping.

YOUR PROFILE

• Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
• At least Diploma or equivalent and above, Good Spoken and Written in English and Bahasa Malaysia.
• Possess valid Driving License and Forklift License (Preferably).

OUR OFFER

• Strong career support in an international environment
• Great culture and colleagues
• Multifarious benefit program