Network Operations Center
Salary undisclosed
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This is a full-time on-site role located in Empire City, Damansara Pardana for a Network Operations Center (NOC) position at MY E.G. Services Berhad. The role involves day-to-day tasks such as troubleshooting, network administration, and providing technical support.
Job Description
- Responsible for end-to-end service qualification including but not limited to Traffic QOS Monitoring, Manual Phone testing, and Route Adjustment.
- Capable of performing Fault Analysis and troubleshooting through the support portal.
- Correspond with customers and provide updates in accordance with standard operating procedures.
- Coordinate with customers to facilitate an efficient troubleshooting process.
Qualifications
- Network Operations Center (NOC) and Network Administration skills
- Troubleshooting and Technical Support expertise
- Experience in Computer Network Operations
- Strong problem-solving and analytical skills
- Knowledge of network security protocols
- Certifications such as CCNA, CompTIA Network+, or equivalent
- Excellent communication and teamwork abilities
- Able to work in shift mode, 24 x 7 operation (Shift on rotation basis).
- Strong knowledge in Voice over IP (VoIP), networking, Data networks.
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