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E-Commerce (Japanese Speaker) - Native/Non-Native

RM 5,000 - RM 7,000 / Per Mon


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  • Provide e-commerce customer support via phone, email and online chat.
  • Answer customer comments, enquirers, and complaints in a professional manner.
  • Maintain good relationship & positive engagement with customers.
  • Excellent in speaking, writing and reading Japanese and English language (Native / Business level).
  • Independent & customer friendly.
  • Able to demonstrate conflict resolution, negotiation and de-escalation skills.
  • Flexible with working schedule.
  • Welcome fresh-graduate.
  • Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
  • Attention to detail and ensure all information provided to customers is correct.
  • Minimum have N2 level JLPT.
  • 5 working days (9am to 11pm), Shift Based (9 hour/shift).
  • Provided training.
  • Provided language allowance RM1000.
  • Provided KPI Bonus.