E-Commerce (Japanese Speaker) - Native/Non-Native
RM 5,000 - RM 7,000 / Per Mon
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- Provide e-commerce customer support via phone, email and online chat.
- Answer customer comments, enquirers, and complaints in a professional manner.
- Maintain good relationship & positive engagement with customers.
- Excellent in speaking, writing and reading Japanese and English language (Native / Business level).
- Independent & customer friendly.
- Able to demonstrate conflict resolution, negotiation and de-escalation skills.
- Flexible with working schedule.
- Welcome fresh-graduate.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
- Attention to detail and ensure all information provided to customers is correct.
- Minimum have N2 level JLPT.
- 5 working days (9am to 11pm), Shift Based (9 hour/shift).
- Provided training.
- Provided language allowance RM1000.
- Provided KPI Bonus.
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