CUSTOMER SERVICE OFFICER
RM 1,800 - RM 2,500 / Per Mon
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AITO is a leading fire protection service company serving the state of Selangor, Johor. We are looking for individuals that would like to join our company and make a lifetime career choice. The ideal candidate for this position will have relevant, have a background in customer service. will be advantage. Fresh graduate are encourage to apply.
Customer Service Responsibilities Roles:
- Manage incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Skills required:
- Interpersonal skills
- High level of professionalism (you are one of the faces of the company)
- Positive attitude (can be tough to maintain for some people in the face of an irate customer )
- Calm under pressure
- Ability to handle stress
- Friendliness
- Excellent verbal and communication skills
Age: 20 - 45 years old
Job Type: Full-time
Salary: RM1,800 - RM2,500 per month
Benefits:
- Attendance Allowance
- Phone Allowance
- Performance Bonus
- Opportunities for promotion
- Profesional Development
Job Type: Full-time
Pay: RM1,800.00 - RM2,500.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
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